We live and work in Viimsi, Estonia. It is located on the peninsula right next to Tallinn.
No. We use the company Printful to print our products. They also make sure it gets shipped to you. The designs however are all created by us.
For apparel they use a technique called Direct To Garment (DTG) print. It prints the illustration with eco-friendly inks into the garment so it gives a long lasting result and a still a soft feel to it.
The posters are printed on thick, durable, matte paper and are museum-quality.
It is possible to pay via Paypal or via Direct Bank Transfer.
Paypal offers payment solutions for pretty much every country in the world. You don’t have to have a Paypal-account and can pay as a guest with your creditcard. All payments will be done on the PayPal server. After that you will return to our site again.
The benefit of paying through Paypal is that the payment will be processed immediately which ensures we can start processing your order right away. By using the Direct Bank Transfer, we will process your order as soon as we have received your payment in our bank account, which sometimes can take a few days.
According to Printful, for orders shipped from the Europe location of Printful to an European destination, shipping can take between 5-10 business days after fulfillment of the product (which can take up 2-7 business days). For orders shipped from the Europe location to non-EU regions, it can be between 10-20 business days. However Printful also has a location in the USA for orders in that region to decrease shipping time.
Orders shipping with the standard and express methods will always have tracking available. Meanwhile, orders shipped out with the economy method may not have tracking available.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Please e-mail us at firstname.lastname@example.org with the answers to the following questions:
- What is your order number?
- What address did it have to be delivered to?
- Did you check with your local post office if they can track the package?
We will then dive into it and get back to you asap.
If something arrives damaged, send a photo of the damaged goods to email@example.com, then we’ll get back to you with an appropriate solution.
Generally, posters are shipped in kraft tube boxes with plastic end caps. Each other item is packaged based on dimension requirements to ensure protection during shipment.
Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier’s tracking system.
Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.
If you have any questions that weren’t answered on this page, please feel free to contact us by emailing to firstname.lastname@example.org.