Terms and conditions

Contact
If you have questions about your order or any trouble, please contact us at shop@solleveld-toim.com.


Products

All illustrations and designs are made by us. The processing and shipping of the products are done by Printful.com.


Clothing

The t-shirts are Gildan 64000 Unisex Softstyle T-Shirts and the sweaters are 18000 Unisex Heavy Blend Crewneck Sweatshirts.

The printing technique is Direct to Garment (DTG) which uses eco-friendly inks and lets the garment feel soft after printing.

The durability of the print with this technique is long if you keep the care instructions in mind. It takes 2-7 business days to fulfill the order, however we noticed on average it takes 3-4 days before it gets shipped.


Prints

The prints are sized 50x70cm (a bit bigger than A2) and are printed on matte, museum-quality, durable and archival paper.
It takes 2-5 business days to fulfill the order and will be send in a kraft tube box with plastic end caps.

NB there might be a possibility the colors of the printed poster could be slightly different than shown on your computer screen. This is because computer screens show colors in RGB mode, while the poster is printed in CMYK colors and your screen could be in a different color setting than ours.


Payments
It is possible to pay via Paypal or via Direct Bank Transfer.

Paypal offers payment solutions for pretty much every country in the world. You don’t have to have a Paypal-account and can pay as a guest with your creditcard. All payments will be done on the PayPal server. After that you will return to our site again.

The benefit of paying through Paypal is that the payment will be processed immediately which ensures we can start processing your order right away. By using the Direct Bank Transfer, we will process your order as soon as we have received your payment in our bank account, which sometimes can take a few days.


Shipping

All orders are processed and shipped out by Printful.com. There are three shipping options offered in the webshop, so you can choose your own timeframe and shipping costs:

Economy (5-10 business days after fulfillment)
Standard (3-5 business days after fulfillment and with tracking code)
Express (1-3 business days after fulfillment and with tracking code)

Keep in mind though that for no particular reason some postal services keep packages for longer periods of time at their centres. It might take up to 6 weeks within Europe before they transit the package.


Countries

We basically ship to all countries.


Make sure you enter your address correctly

Please double check if you have entered the right address before pressing ‘send’. If you have filled out the wrong or an incomplete address, it’s possible your order will not arrive. We don’t take responsibility for this, so make sure you double check it.


Lost, damaged or wrong package
For packages lost in transit, damaged or it simply isn’t what you ordered, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Please e-mail us at shop@solleveld-toim.com with the answers to the following questions:

  • What is your order number?
  • What address did it have to be delivered to? (in case of lost package)
  • Did you check with your local post office if they can track the package? (in case of lost package)

In case of a damaged product or a wrong product: please provide us (together with the answers to the above questions) photos of the (damaged) product.

We will then dive into it and get back to you asap.