FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ! If your question is not listed, please do not hesitate to contact us to ask. We will be more than happy to answer it.

GENERAL

Do you only do festivals?

While we work with a lot of festivals, we can definitely also help you with designs for other projects. For example book designs, architectural brochures or grant proposals.

If you don’t see your product listed, but are still interested in what we could do you for you: please do not hesitate to contact us. We are more than happy to think with you and get you the design your product deserves.

What is your hourly rate?

We like to work with package prices instead of an hour-price. We quote the whole project and will let you know the expected timeframe. For us it means both parties will know what to expect. Any extra work which is requested during a project, will however be charged and added to the intitial package price. Of course we will let you know when this will happen.

How can I contact you?

You can fill out our contact form on our contact page, or just send us an email on hello@solleveld-toim.com. We will get back to you as fast as possible, but most likely you will have an answer within 1 working day.

How long does it take to have my end product?

This really depends on how big a project will be, but also how fast we receive feedback from you.

We will update you regularly with how the progress of the project is going. In case of any setbacks, we will let you know and will also discuss if a deadline needs to be adjusted. But in general you can say that the faster we work together, the faster the end product can be delivered.

What information do you need to make me a quote?

A bare minimum, try to give as much information about what product you need, what you expect from us, what style you need (if possible give an example of what you like) and most importantly when you need the product.

If it’s not possible to give all information at once, then don’t worry, we can help you by asking some more questions.

WEBSHOP

Where are you located?

We live and work in Estonia, near the capital Tallinn.

Do you print the illustrations yourself?

We print our art prints on our own Epson printer with Ultrachrome Hi-Gloss 2 inks. These are pigmented inks which are of giclée quality.

What payment options do I have?

It is possible to pay via Paypal , Apple Pay, Credit Card (Stripe) or via Direct Bank Transfer.

Paypal offers payment solutions for pretty much every country in the world. You don’t have to have a Paypal-account and can pay as a guest with your credit card. All payments will be done on the PayPal server. After that you will return to our site again.

The benefit of paying through Paypal is that the payment will be processed immediately which ensures we can start processing your order right away. By using the Direct Bank Transfer, we will process your order as soon as we have received your payment in our bank account, which sometimes can take a few days.

How long will it take for my order to be shipped out?

As soon as we have received your payment, we will start to assemble your order. In general, we send the orders once a week (Wednesdays), but we try our best to actually go multiple times a week.

After sending, it depends a bit on where you live how long it will take for you to receive the order. We do send it registered, so it will be delivered to the recipient upon signature and in accordance with the conditions of the destination country.

My package never arrived, now what?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Please e-mail us at shop@solleveld-toim.com with the answers to the following questions:

  • What is your order number?
  • What address did it have to be delivered to?
  • Did you check with your local post office if they can track the package?

We will then dive into it and get back to you asap.

My package arrived, but is damaged.

If something arrives damaged, send a photo of the damaged goods to shop@solleveld-toim.com, then we’ll get back to you with an appropriate solution.

How are the prints packaged for shipment?

We send the prints in a acid-free bag and in a sturdy envelope to prevent any damage or folding.

Any other questions?

If you have any questions that weren’t answered on this page, please feel free to contact us by emailing to shop@solleveld-toim.com.

MOCKUPS

Can I use a mockup for commercial use?

Yes. Unless we have stated it otherwise. This info can be found at the product.

Do I need special software?

The templates are made for use in Photoshop (CC). So best to use it in that program to enjoy all options.