Frequently Asked Questions Webshop

Where are you located?

We live and work in Estonia, near the capital Tallinn.

Do you print the illustrations yourself?

We print our art prints on our own Epson printer with Ultrachrome Hi-Gloss 2 inks. These are pigmented inks which are of giclée quality.

What payment options do I have?

It is possible to pay via Paypal or via Direct Bank Transfer.

Paypal offers payment solutions for pretty much every country in the world. You don’t have to have a Paypal-account and can pay as a guest with your creditcard. All payments will be done on the PayPal server. After that you will return to our site again.

The benefit of paying through Paypal is that the payment will be processed immediately which ensures we can start processing your order right away. By using the Direct Bank Transfer, we will process your order as soon as we have received your payment in our bank account, which sometimes can take a few days.

How long will it take for my order to be shipped out?

As soon as we have received your payment, we will start to assemble your order. In general, we send the orders once a week (Wednesdays), but we try our best to actually go multiple times a week.

After sending, it depends a bit on where you live how long it will take for you to receive the order. We do send it registered, so it will be delivered to the recipient upon signature and in accordance with the conditions of the destination country.

My package never arrived, now what?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Please e-mail us at shop@solleveld-toim.com with the answers to the following questions:

  • What is your order number?
  • What address did it have to be delivered to?
  • Did you check with your local post office if they can track the package?

We will then dive into it and get back to you asap.

My package arrived, but is damaged.

If something arrives damaged, send a photo of the damaged goods to shop@solleveld-toim.com, then we’ll get back to you with an appropriate solution.

How are the prints packaged for shipment?

We send the prints in a acid-free bag and in a sturdy envelope to prevent any damage or folding.

Any other questions?

If you have any questions that weren’t answered on this page, please feel free to contact us by emailing to shop@solleveld-toim.com.