Frequently Asked Questions

Where are you located?

We live and work in Viimsi, Estonia. It is located on the peninsula right next to Tallinn.

Do you print the clothing and posters yourself?

No. We use the company Printful to print our products. They also make sure it gets shipped to you. The designs however are all created by us.

For apparel they use a technique called Direct To Garment (DTG) print. It prints the illustration with eco-friendly inks into the garment so it gives a long lasting result and a still a soft feel to it.

The posters are printed on thick, durable, matte paper and are museum-quality.

What payment options do I have?

At this very moment we use the payment service PayPal as it offers payment solutions for pretty much every country in the world. All payments will be done on the PayPal server. After that you will return to our site again.

Care instructions for t-shirts and sweaters

  • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
  • Tumble dry low, or hang-dry for longest life.
  • Cool iron inside-out if necessary. Do not iron decoration.
  • Do not dry clean.

How long will it take for my order to be shipped out?

According to Printful, for orders shipped from the Europe location of Printful to an European destination, shipping can take between 5-10 business days after fulfillment of the product (which can take up 2-7 business days). For orders shipped from the Europe location to non-EU regions, it can be between 10-20 business days.

Do you offer shipping with tracking?

Orders shipping with the standard and express methods will always have tracking available. Meanwhile, orders shipped out with the economy method may not have tracking available.

My package never arrived, now what?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Please e-mail us at shop@solleveld-toim.com with the answers to the following questions:

  • What is your order number?
  • What address did it have to be delivered to?
  • Did you check with your local post office if they can track the package?

We will then dive into it and get back to you asap.

My package arrived, but is damaged.

If something arrives damaged, send a photo of the damaged goods to shop@solleveld-toim.com, then we’ll get back to you with an appropriate solution.

How are the products packaged for shipment?

Generally, posters are shipped in kraft tube boxes with plastic end caps. Each other item is packaged based on dimension requirements to ensure protection during shipment.

My order has been sent, why don't I see the tracking info?

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier’s tracking system.

Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.

Any other questions?

If you have any questions that weren’t answered on this page, please feel free to contact us by emailing to hello@solleveld-toim.com.